A burst pipe or a leak you can't stop doesn't wait for office hours — and neither should the person who fixes it. First Fix Response is a Kent-based emergency plumbing team covering Rochester, Chatham, Gillingham, Maidstone and the surrounding Medway towns. When you call, you speak to us, not a national call centre routing your job to a stranger. We get one of our own engineers to you, find the source of the problem, and stop the damage then put it right. No call-out charge to attend, no hidden pricing, no subcontracted names you've never heard of.

Some plumbing problems can wait for a booked appointment. These can't call straight away if you have:
A burst pipe you cant stop
Water coming through a ceiling or light fitting
No water at all, or no way to shut it off
An overflowing toilet or tank
A leak near electrics
If in doubt, find your stopcock, turn the water off at the mains, and call us. We'll talk you through making it safe while an engineer is on the way.
Our engineers deal with the full range of domestic plumbing emergencies across Kent & Medway burst and leaking pipes, tap and valve failures, overflowing cisterns, hot water and immersion faults, and leaks tracked back to their source before they do more damage. Where the job crosses into gas or heating, our work is carried out by Gas Safe registered engineers. If a problem turns out to need planned follow-up work a section of pipe replaced, a bathroom fixture renewed we'll make it safe now and book the rest around you.












See a list below of our frequently asked questions from our customers
There's no charge for us to attend. The cost of the work itself depends on what the job turns out to need, and we'll be clear with you about that before we start — no call-out fee, no surprise add-ons.
Call us and we'll get an engineer to you as fast as we can across Kent & Medway.
Yes always. The same team on every job, never anonymous subcontractors.
Yes. Any gas or heating work is carried out by Gas Safe registered engineers, and the registration is on your paperwork.
Rochester, Chatham, Gillingham, Maidstone, Strood, Sittingbourne, West Malling, Aylesford, Faversham and the surrounding ME area.
''Excellent Staff, very knowledgeable and professional engineers. Would recommend.''

''We live in Westerham. The drains backed up in the house. They did an emergency call out arriving the same day. The office staff were amazing and the engineer was great. Highly recommend, very professional. Thanks again''

''Excellent service
the engineer was very helpful with availability and great with times.
Very helpful and got the best for my money.
Would recommend him to anyone!''

Alan

Sam

Jack

Monday: 24/7
Tuesday: 24/7
wednesday: 24/7
Thursday: 24/7
friday: 24/7
Saturday: 24/7
Sunday: 24/7
Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent, ME20 6GN