For most households, around once a year, though it depends on the tank size and how many people use it. We'll recommend an interval for yours.

Solids overflow into the soakaway and clog it. A blocked soakaway is a far bigger and more expensive job than a routine empty, regular emptying is the cheap insurance.

We remove it and dispose of it at a licensed facility, as the regulations require.

There's no call-out charge, and you'll know the price before we start. It depends on the size of the tank and access we'll give you a clear figure when we understand the job.

There's no call-out charge, and you'll know the fixed price before we start. It depends on the damage, the depth and whether it's a no-dig or excavation repair, we'll give you a clear figure once we've surveyed it.

Yes. As well as checking the condition inside the pipe, we can trace and map where your drains run, how deep they are and where they connect — useful before an extension, before buying a property, or before any digging. You get a clear map you can keep. Many jobs use both together: map where it is, survey what state it's in.

Yes, we provide drainage services for both residential and commercial customers across Kent & Medway. We work with homeowners, landlords, businesses, restaurants, offices, retail units and industrial properties.

Yes, our emergency drainage engineers can respond quickly to overflowing drains, flooding, blocked manholes and sewage backups. We use professional drainage equipment to identify the cause of the issue and restore safe drainage as quickly as possible.

You may need a CCTV drain survey if you experience recurring blocked drains, bad smells, slow drainage, suspected drain damage or ongoing drainage issues that cannot be identified externally. CCTV surveys allow us to inspect the inside of your drains and diagnose problems accurately.

Yes, all of our drainage engineers are fully insured, experienced and trained to carry out professional drainage services safely and effectively across Kent & Medway.

Yes, we provide professional drain repair services for damaged, cracked and collapsed drains. After identifying the issue, we can recommend the most effective repair solution to restore your drainage system.

Regular drainage maintenance can help prevent blocked drains. Avoid pouring grease down sinks, dispose of waste correctly, keep gutters clear and arrange routine drain cleaning or CCTV inspections if you experience recurring drainage issues.

It depends where the blockage is. A drain inside your boundary that only serves your property is usually yours; a shared or public sewer is the water company's. We'll tell you which it is when we're there, and point you to the right people if it's not yours.

That's a sign the pipe itself needs attention. We'll survey it with a camera and recommend the right repair — root removal, relining or, as a last resort, excavation.