A drainage problem in a school can't wait for a convenient moment a blocked washroom, a flooded playground or a backed-up kitchen drain has to be dealt with without disrupting lessons or putting pupils near the work. First Fix Response gives schools, colleges and universities across Kent and Medway drainage cover built around how education sites actually run: engineers who work to your safeguarding policy, schedule around your term calendar and holidays, and cover drainage inside the buildings and out across the grounds.
Reactive when something fails and planned maintenance timed for the holidays, so problems are fixed when the site is empty.
Local team with fast response times
Experienced in commercial environments
Clear communication and minimal disruption
Works carried out to high safety standards
Enhanced DBS Checked
Professional Out of Hours Service

Our CCTV drain surveys provide a clear view inside your drainage system, accurately locating blockages, cracks, root ingress and structural defects.

Powerful high-pressure water jetting removes stubborn blockages, grease, scale and debris, restoring your drains to full flow.

Where repairs can't be completed from above ground, we carry out safe, efficient drain excavations to replace damaged pipework and restore your drainage system.

Tailored planned maintenance programmes to keep commercial and residential drainage systems operating safely, efficiently and reliably.

Keep your kitchen compliant and running efficiently with professional grease trap emptying, cleaning and waste disposal services.

Rapid 24/7 emergency drainage response for businesses, minimising disruption and restoring your drainage system quickly.

The best time to fix a drain in a school is when there are no children in it. We plan work around your calendar, in the holidays, at weekends, or outside pupil hours in term time so a repair or a planned jetting job happens on an empty site, not in the middle of a school day. Reactive emergencies we attend when they happen; everything that can wait, waits for the right window.
Working on a site with children isn't a standard call-out, and we don't treat it like one. Our engineers are Enhanced DBS-checked and work to RAMS agreed before we attend and on site we work to your safeguarding policy: signing in, wearing ID, being escorted where you require it, and never working unsupervised around pupils.
Pupil and staff washrooms, catering kitchens, sports halls and classroom sinks all fail differently and all disrupt the day when they do. We clear, survey and repair the lot, and get the parts pupils and staff rely on back in service quickly.
OUTSIDE - PLAYGROUNDS, CAR PARKS, SPORTS GROUNDS AND SURFACE WATER
Education sites are as much grounds as buildings playgrounds, car parks, sports pitches and paths that flood or drain badly become a safety and access problem for pupils and parents. We clear and jet blocked gullies and surface-water drains across the grounds and keep your external areas draining as they should.
Whether it's a single school or a multi-academy trust running several sites, we work as your one drainage contractor a single point of contact, engineers who know your buildings and grounds, and a written record of every job for your premises and compliance files.
We cover commercial and managed premises across the South East, including offices and industrial units, hotels, restaurants, pubs and cafés, care homes, schools, colleges and universities, retail, and managed portfolios for letting agents and landlords.

Our commercial drainage spine runs across Kent and Medway including Maidstone, Rochester, Chatham, Gillingham, Ashford and Canterbury and extends to London, Essex and the wider South East for planned and contracted work.

See a list below of our frequently asked questions from our customers
Yes. Planned commercial drainage jetting, de-scaling, CCTV monitoring is scheduled around your opening times, including evenings and early mornings, so a routine visit doesn't shut a kitchen, washroom or shop floor mid-trade. Out-of-hours emergency cover is available for blockages that can't wait.
Yes. For landlords, managing agents and multi-site operators we run planned commercial drain maintenance across a whole portfolio on one schedule, with a single point of contact and consolidated reporting rather than a separate call-out every time a drain backs up.
Yes, all our engineers are Enhanced DBS Checked, to adhere to your safeguarding policies.
Yes. We provide commercial CCTV drain surveys for diagnostics, pre-purchase and condition reports, and to plan repairs before excavation supplied with a written report and footage for your records.
Where the pipe allows, yes. No-dig relining and patch repairs restore a damaged commercial drain from the inside, avoiding the disruption and reinstatement cost of excavation. Full excavation is used only where the damage requires it.
Blocked commercial drains are treated as priority call-outs. When you call, you'll get a realistic attendance window and a clear scope of works, not a vague promise. The same engineers and jet-vac units that handle our domestic drainage cover the commercial side.
Yes. We empty and maintain grease traps and clear the fat, oil and grease build-up that causes recurring blockages in restaurants, pubs, cafés and commercial kitchens and can put a planned schedule in place to keep it from recurring.
Yes. We work to your site induction, permit and access requirements, report to a nominated FM or agent, and supply the job records and survey reports your compliance files need.
''Excellent Staff, very knowledgeable and professional engineers. Would recommend.''

''The level of service we received was nothing short of outstanding''

''We had the pleasure of you doing some work for us, they are very reactive, very efficient, really polite team, I wouldn't hesitate to recommend them, great workmanship''.

Alan

Gemini

Lewis

Monday: 24/7
Tuesday: 24/7
wednesday: 24/7
Thursday: 24/7
friday: 24/7
Saturday: 24/7
Sunday: 24/7
Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent, ME20 6GN