In a hotel, a drainage problem isn't a maintenance ticket it's a smell in the restaurant, an out-of-service guest bathroom on a full night, or a review that costs you future bookings.
First Fix Response gives hotels across Kent and Medway drainage cover built around one priority: your guests never see it. We work discreetly, around service hours and overnight where needed, to clear and repair drainage in kitchens, restaurants, bars and guest rooms and keep the site earning. Reactive when something fails, and planned maintenance to stop it failing on your busiest night.
Local team with fast response times
Experienced in commercial environments
Clear communication and minimal disruption
Works carried out to high safety standards
Fully insured and risk assessed
Professional Out of Hours Service

Our CCTV drain surveys provide a clear view inside your drainage system, accurately locating blockages, cracks, root ingress and structural defects.

Powerful high-pressure water jetting removes stubborn blockages, grease, scale and debris, restoring your drains to full flow.

Where repairs can't be completed from above ground, we carry out safe, efficient drain excavations to replace damaged pipework and restore your drainage system.

Tailored planned maintenance programmes to keep commercial and residential drainage systems operating safely, efficiently and reliably.

Keep your kitchen compliant and running efficiently with professional grease trap emptying, cleaning and waste disposal services.

Rapid 24/7 emergency drainage response for businesses, minimising disruption and restoring your drainage system quickly.

A blocked drain a guest can see or smell does more damage than the blockage itself it turns into a complaint, a bad review and lost bookings.
Our job is to make the problem disappear before it reaches a guest: fast attendance, clean working, and no more mess or disruption than the situation forces. We treat your reputation as part of the job, not an afterthought.
A hotel can't shut a wing to wait for a contractor. We schedule work around your service pattern and attend out of hours and overnight where that's the least disruptive option, so a drainage repair happens while the restaurant's closed or the floor's quiet not in the middle of check-in.
Rather than a different firm for the kitchen, the rooms and the car park drains, we work as your single drainage contractor across the whole site, one number, engineers who know your building, and a written record of every job for your maintenance log.
Our engineers are Enhanced DBS-checked and work to RAMS agreed before we attend.
Hotel drainage isn't one system — it's high-use commercial kitchens, bars, restaurant floors and dozens of guest bathrooms, each failing differently. We handle the lot.
We cover commercial and managed premises across the South East, including offices and industrial units, hotels, restaurants, pubs and cafés, care homes, schools, colleges and universities, retail, and managed portfolios for letting agents and landlords.

Our commercial drainage spine runs across Kent and Medway including Maidstone, Rochester, Chatham, Gillingham, Ashford and Canterbury and extends to London, Essex and the wider South East for planned and contracted work.

See a list below of our frequently asked questions from our customers
Yes. Planned commercial drainage jetting, de-scaling, CCTV monitoring is scheduled around your opening times, including evenings and early mornings, so a routine visit doesn't shut a kitchen, washroom or shop floor mid-trade. Out-of-hours emergency cover is available for blockages that can't wait.
Yes. For landlords, managing agents and multi-site operators we run planned commercial drain maintenance across a whole portfolio on one schedule, with a single point of contact and consolidated reporting rather than a separate call-out every time a drain backs up.
Our commercial drainage spine runs across Kent and Medway, including Maidstone, Rochester, Chatham, Gillingham, Ashford and Canterbury, and extends to London, Essex and the wider South East for planned and contracted work.
Yes. We provide commercial CCTV drain surveys for diagnostics, pre-purchase and condition reports, and to plan repairs before excavation supplied with a written report and footage for your records.
Where the pipe allows, yes. No-dig relining and patch repairs restore a damaged commercial drain from the inside, avoiding the disruption and reinstatement cost of excavation. Full excavation is used only where the damage requires it.
Blocked commercial drains are treated as priority call-outs. When you call, you'll get a realistic attendance window and a clear scope of works, not a vague promise. The same engineers and jet-vac units that handle our domestic drainage cover the commercial side.
Yes. We empty and maintain grease traps and clear the fat, oil and grease build-up that causes recurring blockages in restaurants, pubs, cafés and commercial kitchens and can put a planned schedule in place to keep it from recurring.
Yes. We work to your site induction, permit and access requirements, report to a nominated FM or agent, and supply the job records and survey reports your compliance files need.
''Excellent Staff, very knowledgeable and professional engineers. Would recommend.''

''The level of service we received was nothing short of outstanding''

''We had the pleasure of you doing some work for us, they are very reactive, very efficient, really polite team, I wouldn't hesitate to recommend them, great workmanship''.

Alan

Gemini

Lewis

Monday: 24/7
Tuesday: 24/7
wednesday: 24/7
Thursday: 24/7
friday: 24/7
Saturday: 24/7
Sunday: 24/7
Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent, ME20 6GN