A customer in West Malling contacted First Fix Response after noticing an external drain overflowing, causing standing water and concern that the blockage could worsen. Our drainage engineer attended promptly, carried out an inspection to identify the cause of the issue, and confirmed that a build-up of debris within the drain line was restricting the flow.

Using our professional high-pressure water jetting equipment, we thoroughly cleared the blockage, removing the built-up debris and restoring the drain to full working order. Once the line had been cleaned, we tested the system to ensure water was flowing away freely and that there were no remaining restrictions.

The blockage was completely resolved in a single visit, with no need for further repairs. Before leaving, we provided the customer with practical maintenance advice to help reduce the risk of future blockages and keep their drainage system operating efficiently.